Service Helpdesk & Technical Support teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Service Helpdesk & Technical Support is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

• Accredited by CPD
• Instant e-certificate
• Fully online, interactive course with audio voiceover

• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Service Helpdesk & Technical Support. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Service Helpdesk & Technical Support, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Service Helpdesk & Technical Support is as follows: Service Helpdesk & Technical Support Module 01: Managing Interoffice Calls and Voicemail

• Managing Interoffice Calls and Voicemail

Module 02: Aspects of Phone Etiquette

• Aspects of Phone Etiquette

Module 03: Business Telephone Skills

• Business Telephone Skills

Module 04: Building Rapport Over the Phone

• Building Rapport Over the Phone

Module 05: Inbound and Outbound Calls

• Inbound and Outbound Calls

Module 06: Active Listening and Managing Tough Callers

• Active Listening and Managing Tough Callers

Module 07: Mail Services and Shipping

• Mail Services and Shipping

Module 08: Intra Organisation Dealings

• Intra Organisation Dealings

Module 09: Problem Solving over the Phone

• Problem Solving over the Phone

Module 10: Record Keeping and Filing Systems

• Record Keeping and Filing Systems

Module 11: Business Writing Skills

• Business Writing Skills

Module 12: Organisational Skills

• Organisational Skills

Module 13: Communication Skills

• Communication Skills

Module 14: Customer Relationship Management

• Customer Relationship Management

Module 15: Effective Planning and Scheduling

• Effective Planning and Scheduling

Module 16: Invoicing/Petty Cash

• Invoicing/Petty Cash